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Published on The Daily Gotham (http://dailygotham.com)

怎样面对职场“夹板气”

18.10.2006 - 06:00
Etc/GMT-4

张先生是一名职场中层主管，最近他遇到一件让自己头痛的事。由于高层领导对张先生手下的一名下属有意见，坚决要辞退那名职员；而那名职员认为自己没犯什么错，是高层领导侵犯了他的权利，要把公司和领导告上法庭。张先生真是左右为难，是支持下属，还是支持领导呢？他觉得自己受了职场“夹板气”。

　　首先，张先生的处境很微妙，这种处境的应对策略首先应该是“中立”。因为如果张先生支持领导，一起给职员施压，职员很可能也把张先生告上法庭；如果张先生支持职员，一起反对领导，那么张先生在公司以后的发展就会受到影响。面对这种“公说公有理，婆说婆有理”的局面，张先生只有保持中立，才能使矛盾不至于更加复杂。心理学上有一种理论认为，在面对两方矛盾的时候，如果第三方保持中立，同时不断和冲突双方保持接触，冲突会自然化解。这并不说明张先生胆小怕事，而是一种职场生存的策略。

　　其次，张先生不能退缩，而应采取一种“粘合剂”的作用，起到融合各方矛盾的效果。因为职员目前对张先生还没有太大的意见，张先生可以先和职员保持一种正常的关系，但这种关系并不是要帮着职员反对领导，而是在满足职员的心理需要上做文章，对领导则是继续尊重，做好交流。有人会以为这样做是“墙头草，随风倒”，不屑于这么做，但在职场中，有时少做一点、少掺和一点、适当做一点，比无边界的乱做一气效果要好得多。

第三，张先生需要有一定的抗压能力和承受能力。在职场生存中，压力是难以避免的，中层管理者更需要在上下两级的压力中游走。怎样处理这些压力？怎样既满足领导要求，又对下属负责任？怎样既坚持原则，又有灵活性？这些都是张先生需要学习的问题。张先生只有不断从工作中积累处理复杂情况的智慧，处理问题才能游刃有余。

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